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Product Design
In times of COVID, I was tasked to create a virtual medical consultantions and health tracker app.
Summary
In the midst of the fight with COVID, I was tasked with creating an application for medical teleconsults, and medical record storaging in Mauritius.
Scope of Work
Assessed brand owners and gathered all assets to create an app with the same design language similar to the rest of the brand assets.
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Explored similar applications and health services in the country in order to get a sense of the state of the medical digital scene.
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After doing user interviews with doctors and patients, I created the basic information architecture, flow, and then wireframes.
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Created the high-fidelity mock ups for the application and sent to developers for implementation.
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The Challenge
Starting from Scratch
The Process
Discovery
The Process
Minimum Desirable Product
After these sessions, we started creating the skeleton of the full suite of products that Second Nature would offer.
A whole suite of products was being born. An app for residents to manage their lease and services, a platform for Property Managers to manage all their leases and tenants, and an internal tool for Second Nature to keep track of everything.
Road to Completion
Wireframing and testing
All the hard work paid off in the end, and we started to see the light at the end of the tunnel. Wireframes and prototypes were created, the team was getting bigger, and we were ready to start testing. With a Mid-Fi working prototype ready, it was time to test with our main users: Property Managers. We set off to a NARPM Conference (National Association of Property Managers), and did 1 hour interviews with approximately 15 Property Managers from all over the country.
The Process
Back to the Drawing Board
With some small iterations based on the user feedback we analyzed and discovered, the first phase was almost over.
After 6 months of working along the UI Designer, and a big development team of 18 people, we shipped the first iteration of the product.
It took extensive QA work, but RXP (now renamed ROS) was delivered for both Property Managers and Residents, and I moved on to creating a new internal tool for Second Nature's Staff called "Command Center", in order to manage the inner workings of this platform.
The Results
Easy and simple teleconsulting in an isolated world
After several months of design work and constant iteration, I produced the final designs for the RK360 app, and delivered a final product with an exponential improvement to the first iterations.
